FREQUENTLY ASKED QUESTIONS (FAQs)
Herbal Samrat International Co. is an India-based wellness enterprise engaged in providing healthcare and wellness products with a focus on male sexual wellness support solutions, operating through legally compliant and quality-driven processes.
Yes. Herbal Samrat International Co. is a legally operating sole proprietorship business in India, functioning in compliance with applicable regulatory and business laws.
Yes. We serve both domestic and international customers, subject to applicable laws, logistics availability, and import regulations of the destination country.
Yes. The company operates under applicable import-export licensing and compliance frameworks, enabling lawful international trade in permitted regions.
Yes. All products are sourced from verified third-party licensed manufacturers and are selected after quality and compliance evaluation to ensure authenticity and reliability.
We offer Ayurvedic, Homeopathic, Allopathic, herbal wellness, nutraceutical, dietary supplements, and other legally permitted healthcare and wellness products.
Where applicable, products are manufactured in licensed facilities that follow recognized quality systems such as GMP and ISO standards. Depending on the product category, manufacturing also complies with relevant regulatory frameworks, including AYUSH guidelines and applicable drug licensing authorities.
Our products are selected from licensed manufacturers and are intended for wellness support purposes. However, individual results may vary. Customers are advised to use products as per instructions and consult a registered medical practitioner if required.
Our Health Experts are experienced wellness professionals with over 15 years of collective experience in male sexual wellness support, offering responsible product guidance and customer assistance.
No. We do not provide medical diagnosis or clinical treatment. Customers should consult a registered medical practitioner for medical conditions or emergencies.
Yes. Our Health Experts can provide general wellness guidance and product-related information to help customers make informed decisions.
Results vary depending on individual body type, lifestyle, and product usage consistency. These products are wellness-support solutions and should be used as per recommended guidelines.
Each product comes with proper usage instructions. Customers are advised to carefully read the label or consult support before use.
Products are sourced from licensed manufacturers and are intended for wellness support. However, individual reactions may vary. If any discomfort occurs, discontinue use and consult a medical professional.
Orders can be placed via our official website or authorized communication channels.
Yes. COD is available in selected locations. Some orders may require prepaid confirmation depending on serviceability.
We accept UPI, debit/credit cards, net banking, and bank transfers through secure payment systems.
Yes. All orders are shipped in plain, discreet packaging to ensure complete customer privacy and confidentiality.
No sensitive product information is disclosed on the outer packaging to maintain privacy.
Yes. Billing descriptions are kept generic to ensure confidentiality and privacy protection.
Domestic delivery typically takes 3–7 working days and international delivery may take 7–15 working days depending on logistics and customs clearance.
Yes. Refunds or replacements are available for damaged, defective, incorrect, or expired products after verification.
Yes. A clear unboxing video with visible packaging, AWB tracking details, and product condition may be required for processing claims related to damage, missing, or incorrect items.
It serves as proof of shipment condition and helps ensure fair resolution of genuine claims while preventing misuse of return/refund processes.
Yes. We follow strict confidentiality practices to ensure customer data is protected and handled responsibly.
Yes. We ensure discreet packaging and confidential handling of customer orders.
Yes. We operate with licensed manufacturing partners, structured quality processes, and responsible customer service practices designed to ensure trust, transparency, and reliability.
Yes. Products are manufactured and distributed under applicable regulatory frameworks, and where required, comply with relevant manufacturing and quality standards.
Yes. The company operates under applicable import-export licensing and regulatory requirements for international trade.
You can contact us via:
Email: herbalsamrat@gmail.com
Phone: +91-7017086166
We recommend using only official channels for secure communication.