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Terms & Conditions

Terms & Conditions of Herbal Samrat International Co.

Welcome to Herbal Samrat International Co. (“Herbal Samrat“, “Company“, “We“, “Us“, or “Our“).

These Terms & Conditions (“Terms“) govern your access to and use of the products, services, consultation facilities, digital content, and other offerings made available by Herbal Samrat International Co.

Please read these Terms carefully before using any of our Platforms or services. By accessing, browsing, purchasing products, requesting consultations, communicating with us, or otherwise using any of our official Platforms, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms, together with all other applicable Company policies.

If you do not agree with any provision of these Terms, you must discontinue the use of our Platforms and services immediately.

1. Definitions

For the purposes of these Terms & Conditions:

“Company”, “Herbal Samrat”, “We”, “Us”, or “Our” means Herbal Samrat International Co., including its owners, authorised representatives, employees, consultants, affiliates, successors, service providers, and authorised business partners where applicable.

“Platform” means all official digital channels operated or authorised by Herbal Samrat International Co., including but not limited to:

  • www.herbalsamrat.com;
  • Any official mobile application launched by the Company;
  • Official WhatsApp Business accounts;
  • Official Facebook pages;
  • Official Instagram accounts;
  • Official X (formerly Twitter) accounts;
  • Official YouTube channels;
  • Official seller stores on Amazon, Flipkart, Shopsy, Meesho, and other authorised marketplaces;
  • Any future digital platform, application, communication channel, or marketplace officially introduced or authorised by the Company.

“User”, “Customer”, “You”, or “Your” means any individual or legal entity accessing, browsing, purchasing, communicating with, or otherwise using any Platform or service provided by Herbal Samrat International Co.

“Products” means all products offered by Herbal Samrat International Co., including male wellness products, herbal formulations, wellness products, healthcare support products, accessories, or any future products introduced by the Company.

“Services” include customer support, product guidance, educational information, consultation services (where available), prescription support (where legally permissible), order management, and any other lawful services provided by the Company.

2. Scope of these Terms

These Terms apply to every interaction between the User and Herbal Samrat International Co. through any official Platform.

These Terms govern:

  • Website browsing;
  • Product purchases;
  • Marketplace purchases;
  • Social media interactions;
  • Customer support;
  • WhatsApp communication;
  • Consultation requests;
  • Prescription-related services (where applicable);
  • Promotional campaigns;
  • Educational content;
  • Digital downloads;
  • Future services introduced by the Company.

Certain services may also be governed by additional policies published on our Platform. Those policies form an integral part of these Terms.

3. Acceptance of Terms

By using any Platform or service of Herbal Samrat International Co., you confirm that:

  • You have carefully read these Terms;
  • You understand your rights and responsibilities;
  • You agree to comply with these Terms and all applicable Company policies;
  • You will use our Platforms only for lawful purposes;
  • You are legally capable of entering into a binding agreement under applicable law.

Continued use of any Platform after updates to these Terms constitutes acceptance of the revised Terms.

4. Eligibility

To use our products or services, you must:

  • Be at least 18 years of age, or use the Platform under the supervision of a parent or legal guardian where permitted by applicable law;
  • Have the legal capacity to enter into a binding agreement;
  • Provide accurate and complete information when requested;
  • Use the Platform only for lawful purposes.

The Company reserves the right to refuse or restrict access where these requirements are not satisfied.

5. Multi-Platform Business Operations

Herbal Samrat International Co. operates through multiple official sales, communication, and customer service channels.

These may include:

  • Official Website;
  • Official WhatsApp Business;
  • Official Facebook Page;
  • Official Instagram Account;
  • Official X (Twitter) Account;
  • Official YouTube Channel;
  • Official Amazon Store;
  • Official Flipkart Store;
  • Official Shopsy Store;
  • Official Meesho Store;
  • Other officially authorised digital platforms introduced in the future.

Products or services offered through these official channels remain subject to these Terms unless mandatory legal requirements or the rules of a third-party marketplace require otherwise.

Where purchases are made through third-party marketplaces, users acknowledge that certain aspects of the transaction may additionally be governed by the marketplace’s own policies and mandatory rules.

6. User Responsibilities

Users agree to:

  • Provide truthful, accurate, and complete information;
  • Update information whenever necessary;
  • Maintain the confidentiality of account credentials;
  • Use products responsibly and in accordance with provided instructions;
  • Respect applicable laws while using the Platform;
  • Refrain from engaging in fraudulent, abusive, or unlawful activities.

Users are solely responsible for all activities conducted using their accounts or communication channels.

7. Prohibited Activities

Users shall not:

  • Provide false or misleading information;
  • Impersonate another individual or organisation;
  • Use fake identities;
  • Attempt unauthorised access to the Platform;
  • Distribute malware or harmful software;
  • Interfere with website security;
  • Misuse consultation services;
  • Use products for unlawful purposes;
  • Publish defamatory, abusive, obscene, or unlawful content through our Platforms;
  • Attempt to manipulate pricing, promotional offers, reviews, or consultations.

Violation of these Terms may result in suspension or permanent restriction of access, in addition to any remedies available under applicable law.

8. Official Communication Channels

Herbal Samrat International Co. communicates only through its officially authorised communication channels.

Customers should verify the authenticity of any website, social media account, marketplace listing, email address, telephone number, or messaging account claiming to represent Herbal Samrat International Co.

The Company shall not be responsible for any fraud, impersonation, counterfeit products, unauthorised payments, or losses arising from dealings with unofficial or unauthorised persons or platforms.

9. Social Media & Educational Content

The Company regularly publishes educational articles, awareness posts, traditional wellness information, product updates, promotional content, and videos across its official social media Platforms.

Unless expressly stated otherwise, such content is intended solely for general educational, informational, and promotional purposes.

Social media content:

  • Does not constitute personalised medical advice;
  • Does not establish a doctor-patient relationship;
  • Does not guarantee specific health outcomes;
  • Should not replace consultation with a qualified healthcare professional where appropriate.

Users should rely on individual consultation for personalised healthcare decisions rather than general social media content.

10. Account Registration

Certain services available on our Platform may require you to create an account.

When creating an account, you agree to:

  • Provide accurate, complete, and current information;
  • Keep your login credentials confidential;
  • Promptly update any changes to your information;
  • Accept responsibility for activities conducted through your account.

Herbal Samrat International Co. reserves the right to suspend, restrict, or terminate any account where false information, unauthorized use, fraudulent activity, or a violation of these Terms is identified.

11. Product Information

Herbal Samrat International Co. makes reasonable efforts to ensure that product descriptions, images, ingredients, usage instructions, specifications, and other information displayed on the Platform are accurate and regularly updated.

However:

  • Product images are for illustrative purposes only.
  • Actual packaging, colour, design, labelling, or appearance may vary.
  • Product information may be updated without prior notice to comply with applicable laws, manufacturing improvements, or business requirements.

Users are advised to carefully read the product label and accompanying instructions before use.

12. Nature of Products

Herbal Samrat International Co. primarily offers products intended to support male wellness and sexual wellness, along with other lawful wellness products that may be introduced from time to time.

Unless expressly stated and legally permitted:

  • Products are not represented as guaranteeing diagnosis, cure, prevention, or treatment of any disease.
  • Individual experiences and outcomes may vary.
  • Product information is intended to support informed purchasing decisions and should be read together with our Medical Disclaimer and Prescription & Consultation Policy, where applicable.

13. Consultation Services

Where consultation services are offered, they are governed by our separate Prescription & Consultation Policy and Medical Disclaimer.

Users acknowledge that:

  • Consultation recommendations are based on the information voluntarily provided.
  • Remote consultation has practical limitations.
  • Consultation does not guarantee any specific medical outcome.
  • Herbal Samrat International Co. may decline, postpone, or discontinue consultation where appropriate.

14. Orders

Submission of an order does not automatically constitute acceptance by Herbal Samrat International Co.

All orders remain subject to:

  • Product availability;
  • Verification of customer information;
  • Successful payment authorization (where applicable);
  • Compliance with applicable laws;
  • Internal verification procedures.

The Company reserves the right to accept or decline any order in accordance with these Terms and applicable law.

15. Order Acceptance

An order shall be considered accepted only when Herbal Samrat International Co. issues an order confirmation or otherwise confirms acceptance through an official communication channel.

Until such confirmation is provided, the Company may:

  • Request additional information;
  • Verify customer details;
  • Correct pricing or technical errors;
  • Decline the order where legally justified.

16. Right to Refuse Orders or Services

To protect customers, comply with applicable laws, and safeguard the integrity of its operations, Herbal Samrat International Co. reserves the right to refuse, cancel, suspend, or restrict any order, account, consultation, or service where it reasonably believes that:

  • False or misleading information has been provided;
  • Fraudulent or suspicious activity is suspected;
  • The requested transaction violates applicable law;
  • Products are unavailable;
  • The transaction presents a security risk;
  • Consultation falls outside the scope of our services;
  • Continued service would not be appropriate or safe.

Where applicable, any refund shall be processed in accordance with the Company’s Refund Policy and applicable law.

17. Product Availability

All products offered by Herbal Samrat International Co. are subject to availability.

The Company reserves the right to:

  • Limit purchase quantities;
  • Discontinue products;
  • Introduce replacement products;
  • Modify packaging;
  • Update formulations where legally permitted;
  • Temporarily suspend product availability.

Nothing in these Terms guarantees continuous availability of any specific product.

18. Pricing

The Company makes reasonable efforts to ensure that product prices displayed on the Platform are accurate.

However, pricing errors may occasionally occur due to:

  • Technical issues;
  • Human error;
  • System failures;
  • Marketplace synchronization delays;
  • Software malfunctions.

Herbal Samrat International Co. reserves the right to correct genuine pricing errors before or after order placement, subject to applicable law. If an order cannot be fulfilled because of such an error, any applicable refund will be processed in accordance with the Refund Policy.

19. Marketplace Purchases

Products purchased through authorised third-party marketplaces such as Amazon, Flipkart, Shopsy, Meesho, or similar platforms may also be subject to the marketplace’s own mandatory policies relating to:

  • Payment processing;
  • Order management;
  • Shipping;
  • Returns;
  • Refunds;
  • Customer support;
  • Dispute resolution.

Where a conflict exists, mandatory marketplace rules shall apply to the extent required by applicable law. Matters relating specifically to Herbal Samrat International Co.’s products and services shall continue to be governed by the Company’s applicable policies wherever legally permissible.

20. Promotional Campaigns

From time to time, Herbal Samrat International Co. may introduce promotional campaigns, discounts, coupon codes, bundled offers, loyalty programmes, referral programmes, giveaways, or other marketing initiatives.

Unless expressly stated otherwise:

  • Promotional offers are subject to separate eligibility criteria;
  • Offers cannot be combined unless specifically permitted;
  • Promotional benefits have no cash value unless expressly stated;
  • The Company reserves the right to modify, suspend, or withdraw promotional campaigns in accordance with applicable law.

21. Customer Reviews & Testimonials

Customers may voluntarily submit reviews, ratings, testimonials, comments, photographs, or feedback relating to products or services.

By submitting such content, you confirm that:

  • It reflects your genuine experience;
  • It does not contain false, misleading, defamatory, unlawful, or offensive material;
  • It does not infringe the rights of any third party.

Subject to applicable law and your legal rights, you grant Herbal Samrat International Co. a non-exclusive, royalty-free licence to display, reproduce, publish, or use such content for website operation, customer information, educational purposes, and promotional activities.

The Company reserves the right to moderate or remove content that violates these Terms or applicable law.

22. Intellectual Property

All content made available through the Platform, including but not limited to:

  • Brand names;
  • Logos;
  • Trademarks;
  • Product descriptions;
  • Images;
  • Videos;
  • Website design;
  • Educational articles;
  • Blog posts;
  • Graphics;
  • Prescriptions (where applicable);
  • Consultation materials;
  • Marketing creatives;
  • Social media content;
  • Downloadable materials;

is the intellectual property of Herbal Samrat International Co. or its respective licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, commercially exploited, or otherwise used without prior written permission from Herbal Samrat International Co., except where expressly permitted by applicable law.

23. Third-Party Services & Links

The Platform may contain links to or integrations with third-party services, including payment gateways, logistics providers, communication platforms, social media services, analytics providers, or marketplace platforms.

Herbal Samrat International Co. does not control and is not responsible for the content, privacy practices, security, availability, or terms of independent third-party services.

Users access such services at their own discretion and should review the applicable policies of those third parties before using them.

24. Privacy & Personal Information

The collection, use, storage, processing, disclosure, and protection of personal information are governed by the Company’s separate Privacy Policy.

By using the Platform, you acknowledge that certain personal information may be collected and processed as reasonably necessary to:

  • Process orders;
  • Provide consultation services;
  • Deliver products;
  • Respond to customer enquiries;
  • Improve Platform performance;
  • Comply with applicable legal obligations.

Users are encouraged to carefully review the Privacy Policy before using any Company services.

25. Electronic Communications

By communicating with Herbal Samrat International Co. through the Platform, email, WhatsApp Business, telephone, SMS, social media, or any other officially authorised communication channel, you consent to receive communications electronically.

Such communications may include:

  • Order confirmations;
  • Shipping updates;
  • Consultation scheduling;
  • Customer support responses;
  • Product-related information;
  • Service notifications;
  • Legal notices;
  • Policy updates.

Where permitted by applicable law, electronic communications shall satisfy any legal requirement that communications be made in writing.

26. Website Availability

Herbal Samrat International Co. makes reasonable efforts to ensure that the Platform remains available, secure, and functional.

However, uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur due to:

  • Scheduled maintenance;
  • Technical upgrades;
  • Server maintenance;
  • Internet disruptions;
  • Cybersecurity measures;
  • Third-party service failures;
  • Events beyond the Company’s reasonable control.

The Company shall make reasonable efforts to restore services as soon as practicable.

27. Suspension or Termination

Herbal Samrat International Co. reserves the right to suspend, restrict, or permanently terminate access to any Platform, customer account, consultation service, or other service where it reasonably believes that:

  • These Terms have been violated;
  • Fraudulent activity has occurred;
  • False information has been submitted;
  • Company personnel have been abused or threatened;
  • The Platform has been misused;
  • Applicable law requires such action.

Such action may be taken without prejudice to any other rights available to the Company under applicable law.

28. Indemnification

You agree to indemnify and hold harmless Herbal Samrat International Co., its owners, directors, employees, consultants, healthcare professionals, affiliates, licensors, authorised partners, contractors, and service providers from any claims, losses, liabilities, damages, costs, or expenses (including reasonable legal expenses) arising out of or relating to:

  • Your breach of these Terms;
  • Misuse of the Platform or Company’s services;
  • Submission of false or misleading information;
  • Violation of applicable laws;
  • Infringement of the rights of any third party.

29. Force Majeure

Herbal Samrat International Co. shall not be liable for any delay, interruption, or failure to perform its obligations where such delay or failure results from events beyond its reasonable control, including but not limited to:

  • Natural disasters;
  • Floods;
  • Earthquakes;
  • Fire;
  • Pandemic or epidemic;
  • Government actions;
  • Internet failures;
  • Telecommunications failures;
  • Cybersecurity incidents;
  • Power outages;
  • Labour disputes;
  • Transportation disruptions;
  • Failure of third-party service providers.

The Company’s obligations shall remain suspended only for the duration reasonably necessary to address such circumstances.

30. Limitation of Liability

To the fullest extent permitted by applicable law, Herbal Samrat International Co., its owners, employees, consultants, healthcare professionals, affiliates, licensors, contractors, authorised partners, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to:

  • Use or inability to use the Platform;
  • Reliance on information available through the Platform;
  • Delays in product delivery caused by events beyond the Company’s reasonable control;
  • User misuse of products;
  • Failure to follow product instructions;
  • Incorrect information provided by users;
  • Temporary website interruptions;
  • Third-party service failures.

Nothing in these Terms excludes or limits liability that cannot legally be excluded under applicable law.

31. Changes to these Terms

Herbal Samrat International Co. reserves the right to amend, revise, modify, or replace these Terms & Conditions at any time to reflect changes in:

  • Applicable laws;
  • Regulatory requirements;
  • Business operations;
  • Platform functionality;
  • Products or services;
  • Technology.

Updated Terms will be published on the Platform together with a revised “Last Updated” date.

Continued use of the Platform after such publication constitutes acceptance of the revised Terms.

32. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India.

All matters relating to the Platform, products, consultation services, and other Company services shall be governed by applicable Indian laws.

33. Jurisdiction

Any dispute, claim, or legal proceeding arising out of or relating to these Terms & Conditions, the Platform, products, consultation services, or any related Company service shall be subject to the exclusive jurisdiction of the competent courts located in Muzaffarnagar, Uttar Pradesh, India, unless otherwise required by applicable law.

34. Severability

If any provision of these Terms & Conditions is held by a court of competent jurisdiction to be unlawful, invalid, or unenforceable, that provision shall be deemed severed only to the extent necessary.

The remaining provisions shall continue in full force and effect.

35. Waiver

Any failure or delay by Herbal Samrat International Co. to exercise any right, remedy, or provision under these Terms shall not constitute a waiver of that right or remedy.

Any waiver shall be effective only if made expressly in writing by an authorised representative of the Company.

36. Entire Agreement

These Terms & Conditions, together with the Company’s:

  • Privacy Policy;
  • Medical Disclaimer;
  • Prescription & Consultation Policy;
  • Cookie Policy;
  • Payment Policy;
  • Shipping & Delivery Policy;
  • Return, Refund & Replacement Policy;
  • Cancellation Policy; and
  • Any other policy published on the Platform,

constitute the entire agreement between the User and Herbal Samrat International Co. regarding the use of the Platform and its services.

37. Contact Information

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact:

Herbal Samrat International Co.

Customer Support

Email: herbalsamrat@gmail.com

Phone: +91-7017086166

Website: www.herbalsamrat.com

We will make reasonable efforts to respond to legitimate enquiries during our normal business hours.

38. Final Acknowledgement & Acceptance

By accessing or using any official Platform of Herbal Samrat International Co., including its website, authorised marketplace stores, official social media pages, WhatsApp Business account, or other officially authorised digital channels, you acknowledge and agree that:

  • You have carefully read these Terms & Conditions;
  • You understand your legal rights and responsibilities;
  • You agree to comply with these Terms and all other applicable Company policies;
  • You will use the Platform and services responsibly and lawfully;
  • You understand that continued use of the Platform constitutes acceptance of these Terms, as updated from time to time.

If you do not agree with any provision of these Terms & Conditions, you should immediately discontinue the use of the Company’s Platforms and services.