1. Introduction

Welcome to Herbal Samrat International Co. (“Herbal Samrat“, “Company“, “We“, “Us“, or “Our“).

This Prescription & Consultation Policy (“Policy“) governs the consultation services, wellness guidance, healthcare-related support, product recommendations, prescription-related services (where legally permissible), follow-up consultations, customer interactions, and all related healthcare support provided by Herbal Samrat International Co.

This Policy applies to all consultation services provided through any official communication, sales, customer support, or digital service channel operated, owned, managed, controlled, authorized, or officially recognized by Herbal Samrat International Co., whether existing now or introduced in the future.

These channels include, without limitation:

• Our official website(s)
• Customer portal(s)
• Mobile applications
• WhatsApp Business
• Telephone consultations
• Email communications
• SMS communications
• Video consultations (where available)
• Facebook
• Instagram
• X (formerly Twitter)
• YouTube
• LinkedIn
• Telegram
• Online marketplaces including Amazon, Flipkart, Meesho, Shopsy, and similar marketplaces
• Authorized distributors
• Authorized dealers
• Franchise partners
• Authorized healthcare representatives
• Customer support representatives
• Authorized sales representatives
• Offline consultation centers (where available)
• Future communication technologies and digital platforms officially authorized by Herbal Samrat International Co.

This Policy forms an integral part of and should be read together with our:

• Terms & Conditions
• Privacy Policy
• Medical Disclaimer
• Payment Policy
• Shipping & Delivery Policy
• Return, Refund & Replacement Policy
• Cancellation Policy
• Cookie Policy
• Intellectual Property Policy
• Any other policy published by Herbal Samrat International Co.

By requesting a consultation, purchasing products following consultation, submitting health information, communicating with our healthcare team, uploading medical records, accepting recommendations, receiving prescriptions (where applicable), or otherwise using any consultation-related service offered through any official Company channel, you acknowledge and agree that:

• You have carefully read this Policy.
• You fully understand its contents.
• You voluntarily consent to this Policy.
• You agree to be legally bound by this Policy.
• You agree to comply with all applicable Company policies.

If you do not agree with any provision of this Policy, you must immediately discontinue using our consultation services.

2. Purpose of this Policy

The objectives of this Policy include, but are not limited to:

• Establishing a transparent consultation framework.
• Promoting responsible healthcare practices.
• Explaining consultation procedures.
• Defining eligibility requirements.
• Explaining user responsibilities.
• Defining Company responsibilities.
• Explaining consultation limitations.
• Protecting patient privacy.
• Promoting responsible product usage.
• Defining prescription procedures where legally permissible.
• Establishing remote consultation standards.
• Preventing fraud and misuse.
• Protecting the legitimate legal and commercial interests of Herbal Samrat International Co.
• Ensuring compliance with applicable laws.
• Providing clarity regarding consultation outcomes.
• Establishing rights and obligations of both users and the Company.

Nothing contained in this Policy shall be interpreted as creating obligations beyond those required under applicable law.

3. Scope of Application

This Policy applies to every individual, customer, patient, visitor, purchaser, representative, caregiver, guardian, organization, or other person who:

• Requests consultation.
• Receives consultation.
• Books appointments.
• Purchases products following consultation.
• Uploads health information.
• Uploads prescriptions.
• Uploads laboratory reports.
• Uploads diagnostic reports.
• Uploads photographs.
• Uploads videos.
• Sends WhatsApp messages.
• Sends emails.
• Makes telephone enquiries.
• Uses customer support services.
• Participates in follow-up consultations.
• Receives prescriptions (where applicable).
• Receives wellness guidance.
• Receives product recommendations.
• Uses any healthcare-related service provided by Herbal Samrat International Co.

This Policy applies irrespective of:

• The country from which services are accessed.
• The device used.
• The communication channel used.
• Whether consultation is free or paid.
• Whether products are purchased.
• Whether consultation ultimately results in recommendations.

4. Official Communication & Sales Channels

Herbal Samrat International Co. may provide consultation services, customer support, educational materials, healthcare guidance, product information, promotional communications, appointment scheduling, follow-up services, and product sales through officially authorized communication and sales channels.

Official channels may include, without limitation:

• Official websites
• Mobile applications
• WhatsApp Business accounts
• Telephone numbers
• Official email addresses
• Facebook Pages
• Instagram Accounts
• X Accounts
• YouTube Channels
• LinkedIn Pages
• Telegram Channels
• Amazon Stores
• Flipkart Stores
• Meesho Stores
• Shopsy Stores
• Authorized dealer portals
• Authorized distributor networks
• Offline clinics
• Authorized consultation centres
• Future communication technologies approved by the Company

Only communications originating from officially authorized Company channels shall be regarded as authentic.

The Company shall not be responsible for any loss arising from communications, consultations, prescriptions, recommendations, payments, purchases, or interactions involving unauthorized persons, fake accounts, impersonators, counterfeit sellers, unofficial social media pages, unauthorized marketplaces, fraudulent websites, or any other person falsely claiming association with Herbal Samrat International Co.

Users are solely responsible for verifying that they are interacting with an official Company channel before sharing personal information, medical information, or making any payment.

5. Nature of Consultation Services

Herbal Samrat International Co. provides consultation services primarily for wellness support, product guidance, male sexual wellness consultation, lifestyle guidance, educational support, and healthcare-related information, subject to applicable law.

Depending upon individual circumstances, consultation services may include:

• Understanding health concerns.
• Reviewing voluntarily disclosed symptoms.
• Reviewing medical history.
• Reviewing previous treatments.
• Reviewing medicines.
• Reviewing laboratory reports.
• Reviewing diagnostic reports.
• Lifestyle assessment.
• Wellness education.
• Product recommendations.
• Usage instructions.
• Follow-up guidance.
• Monitoring reported progress.
• Issuing prescriptions where legally permissible and considered appropriate.

Consultation services are intended to assist users in making informed healthcare decisions.

Unless expressly stated otherwise, consultation services should not be interpreted as:

• Emergency medical treatment.
• Hospital services.
• Surgical treatment.
• Intensive medical management.
• Comprehensive physical examination.
• Medical certification.
• Fitness certification.
• Insurance medical assessment.
• Disability assessment.
• Employment medical examination.

Nothing contained in this Policy shall be interpreted as guaranteeing diagnosis, treatment, cure, prevention of disease, or any specific medical outcome.

6. Eligibility for Consultation

To request, receive, or participate in any consultation service provided by Herbal Samrat International Co., you represent, warrant, and agree that:

• You are at least eighteen (18) years of age or otherwise possess the legal capacity to make healthcare-related decisions under applicable law.
• You possess the legal authority to enter into a binding agreement.
• You are requesting consultation either:
  • for yourself; or
  • on behalf of another individual with their valid legal authority, consent, or guardianship, where applicable.
• All information submitted by you is truthful, accurate, complete, and current.
• You understand the limitations of remote consultation.
• You agree to cooperate throughout the consultation process.

The Company may request reasonable proof of identity, age, guardianship, authorization, or any other supporting documentation whenever considered necessary.

Failure to provide such information may result in refusal, postponement, suspension, restriction, or discontinuation of consultation services

7. Consultation for Minors & Legally Dependent Persons

Unless otherwise permitted under applicable law, consultation services for individuals below the age of eighteen (18) years shall only be requested by or conducted with the knowledge and consent of a parent, legal guardian, or other person legally authorized to make healthcare decisions on behalf of the minor.

The Company may require documentary evidence of such authority before providing consultation.

The Company reserves the right to refuse consultation where appropriate authorization cannot reasonably be verified.

8. International & Cross-Border Users

Consultation services may be accessed by users located outside India where technically available.

However, users acknowledge and agree that:

• Consultation services are primarily designed in accordance with the laws applicable to Herbal Samrat International Co.
• Users are solely responsible for ensuring compliance with the laws applicable within their own jurisdiction.
• Availability of consultation services, products, recommendations, prescriptions (where applicable), or product delivery may vary depending upon local legal, regulatory, import, customs, healthcare, or licensing requirements.
• The Company does not represent or warrant that its consultation services or products are lawful or available in every country or jurisdiction.

Where required by applicable law, the Company reserves the right to decline consultation or product supply to users located in particular jurisdictions.

9. Consultation Request & Appointment Booking

Submission of a consultation request does not create any contractual obligation upon Herbal Samrat International Co. to provide consultation.

All consultation requests remain subject to review, acceptance, availability, operational capacity, legal requirements, and professional judgment.

The Company may, without limitation:

• Accept or decline any consultation request.
• Request additional medical information.
• Verify user identity.
• Verify submitted documents.
• Assign consultations to an appropriate healthcare professional, where applicable.
• Reschedule appointments.
• Cancel appointments.
• Postpone consultations.
• Determine the most appropriate consultation method.
• Determine whether consultation can safely be conducted remotely.

No consultation shall be deemed confirmed until expressly communicated through an official Company communication channel.

10. Consultation Confirmation

Consultation shall be considered confirmed only after Herbal Samrat International Co. issues an official confirmation through one or more authorized communication channels, including:

• Email
• WhatsApp
• SMS
• Telephone
• Customer Account
• Official Website
• Any other officially authorized communication method

Until such confirmation is issued:

• No appointment shall be considered scheduled.
• No healthcare professional shall be deemed assigned.
• No obligation to provide consultation shall arise.

The Company reserves the right to modify appointment schedules due to operational, technical, legal, or medical reasons.

11. Information Required Before Consultation

To facilitate appropriate consultation, the Company may request any information reasonably necessary for healthcare assessment, including but not limited to:

• Full legal name
• Date of birth
• Age
• Gender
• Height
• Weight
• Occupation
• Contact information
• Present health concerns
• Medical history
• Previous illnesses
• Current medications
• Previous prescriptions
• Allergies
• Lifestyle habits
• Family medical history
• Laboratory reports
• Diagnostic reports
• Medical photographs
• Videos
• Audio recordings
• Previous treatment history
• Existing diagnoses
• Surgical history
• Any additional information considered reasonably necessary.

Failure to provide requested information may limit, delay, restrict, or prevent consultation services.

12. Accuracy & Completeness of Information

Healthcare recommendations depend substantially upon the accuracy of information voluntarily supplied by users.

Accordingly, you represent and warrant that:

• Information supplied is accurate.
• Information supplied is complete.
• Information supplied is truthful.
• Information supplied is current.
• You will not intentionally conceal relevant medical information.
• You will promptly update material changes affecting your health condition.

The Company shall not be responsible for decisions, recommendations, or outcomes arising from false, incomplete, inaccurate, misleading, or outdated information supplied by users.

13. Identity Verification

Where reasonably necessary, Herbal Samrat International Co. may verify:

• User identity.
• Age.
• Contact details.
• Guardian authorization.
• Medical documents.
• Supporting records.
• Payment information.
• Delivery information.
• Consultation eligibility.

Verification may occur before, during, or after consultation.

The Company reserves the right to suspend or terminate consultation until verification requirements are satisfied.

14. Third-Party Platforms

The Company may utilize third-party service providers, social media platforms, communication platforms, payment gateways, video conferencing services, cloud infrastructure providers, logistics providers, marketplace operators, customer support software, analytics services, and similar technologies.

These services operate independently under their own terms, privacy practices, and operational policies.

Accordingly, Herbal Samrat International Co. shall not be responsible for:

• Platform outages.
• Technical failures.
• Account suspensions.
• Algorithmic restrictions.
• Third-party privacy practices.
• Service interruptions.
• Payment gateway failures.
• Marketplace operational decisions.
• Platform policy enforcement.
• Internet disruptions.
• Telecommunications failures.
• Unauthorized actions by independent third parties.

Nothing contained herein shall limit rights available to users under applicable law.

15. Electronic Communications & Digital Consent

By communicating with Herbal Samrat International Co. through any official communication channel, you expressly consent to receive electronic communications relating to:

• Consultation scheduling.
• Appointment reminders.
• Product recommendations.
• Follow-up consultations.
• Prescription delivery (where legally permissible).
• Customer support.
• Payment confirmations.
• Shipping updates.
• Healthcare-related communications.
• Policy updates.
• Security notifications.
• Administrative communications.

Such communications may be provided through:

• Email
• WhatsApp
• SMS
• Telephone
• Official website
• Customer account
• Marketplace messaging systems
• Social media messaging services
• Other officially authorized electronic communication methods.

Where permitted by applicable law, electronic communications shall satisfy any legal requirement that communications be made in writing.

16. Consultation Assessment

Following receipt of the information voluntarily submitted by the user, Herbal Samrat International Co. or a qualified healthcare professional, where applicable, may conduct an assessment based solely upon the information available at the time of consultation.

Such assessment may include consideration of:

• Reported symptoms;
• Medical history;
• Current medications and supplements;
• Previous treatments;
• Lifestyle factors;
• Laboratory investigations;
• Diagnostic reports;
• Medical photographs or videos;
• Follow-up information; and
• Any other information considered reasonably relevant to the consultation.

The Company reserves the right to request additional information or clarification before providing any recommendation where the available information is considered incomplete, inconsistent, unreliable, or insufficient.

No assessment shall be interpreted as creating a continuing obligation upon the Company to monitor the user’s health unless expressly agreed in writing.

17. User Responsibilities During Consultation

Users agree to actively cooperate throughout the consultation process and shall:

• Answer all questions honestly and accurately.
• Disclose all known medical conditions.
• Disclose allergies, sensitivities, and previous adverse reactions.
• Disclose all medicines, supplements, herbal preparations, and therapies currently being used.
• Inform the Company of any material changes in health condition occurring before completion of consultation.
• Seek clarification where any recommendation is not understood.
• Immediately inform an appropriate healthcare professional if unexpected symptoms or adverse reactions develop.

Failure to provide complete and accurate information may materially affect the suitability of any recommendation provided.

18. Medical Information Disclosure

Users acknowledge that consultation quality depends substantially upon voluntary disclosure of relevant medical information.

Accordingly, users are expected to disclose, where applicable:

• Chronic illnesses;
• Previous surgeries;
• Existing diagnoses;
• Current prescription medicines;
• Non-prescription medicines;
• Herbal products;
• Dietary supplements;
• Allergies;
• Pregnancy or breastfeeding status (where applicable);
• Previous adverse reactions;
• Family medical history where relevant; and
• Lifestyle factors that may reasonably affect consultation outcomes.

The Company shall not be responsible for adverse outcomes arising from information knowingly withheld or inaccurately disclosed by users.

19. Product Recommendations

Where considered appropriate, Herbal Samrat International Co. may recommend one or more products based solely upon the information voluntarily provided during consultation.

Users acknowledge that:

• Recommendations are individualized.
• Recommendations are intended solely for the named individual.
• Recommendations should not be shared with or relied upon by other persons.
• Recommendations may change following receipt of additional medical information.
• Recommendations may be withdrawn where safety concerns arise.

The Company reserves the right to decline recommending any product where, in its professional judgment, such recommendation would not be appropriate, safe, or within the scope of its services.

20. Prescription Issuance

Where legally permissible and considered medically appropriate by an appropriately qualified healthcare professional, a written prescription or written recommendation may be issued.

Any prescription or written recommendation:

• Is based solely upon information available at the time of consultation.
• Is intended exclusively for the individual named therein.
• Must not be altered, copied, transferred, forged, sold, or otherwise misused.
• Does not create any obligation upon the Company to issue future prescriptions.
• Remains subject to review if additional medical information becomes available.

Nothing contained herein shall be interpreted as guaranteeing that every consultation will result in a prescription.

21. Electronic Prescriptions

Where electronic prescriptions or digital recommendations are issued, they may be transmitted through secure electronic communication channels, including:

• Email;
• WhatsApp Business;
• Customer account;
• Encrypted electronic systems; or
• Other officially authorized communication channels.

Users shall not modify, manipulate, reproduce, distribute, or use any electronic prescription for any unlawful purpose.

The Company reserves the right to verify the authenticity of any prescription issued in its name.

22. Prescription Validity, Review & Renewal

Unless expressly stated otherwise, any prescription or recommendation shall remain valid only for the consultation in respect of which it was issued or for such period as may be specified therein.

Prescription renewal shall not be automatic.

Before renewing any recommendation or prescription, the Company may require:

• A follow-up consultation;
• Updated medical history;
• Current symptom assessment;
• Laboratory reports;
• Diagnostic records;
• Additional supporting information; or
• Further review by an appropriately qualified healthcare professional, where applicable.

The Company may refuse renewal where continuation is considered inappropriate, unsafe, or inconsistent with applicable legal or professional requirements.

23. Modification or Withdrawal of Recommendations

Herbal Samrat International Co. reserves the right to modify, suspend, or withdraw any recommendation or prescription where:

• New medical information becomes available;
• The user’s health condition changes;
• Safety concerns arise;
• Previously undisclosed medical information is identified;
• Additional medicines or therapies are commenced;
• Professional judgment indicates modification is appropriate; or
• Applicable legal or regulatory requirements so require.

Users should not modify dosage, frequency, duration, or method of use without obtaining appropriate consultation.

24. Follow-up Consultation

Where considered appropriate, the Company may recommend one or more follow-up consultations for purposes including:

• Reviewing reported progress;
• Assessing response to recommendations;
• Reviewing laboratory reports;
• Evaluating product suitability;
• Addressing new concerns;
• Modifying previous recommendations; or
• Providing additional guidance.

The Company reserves the sole discretion to determine whether follow-up consultation is necessary.

25. Remote Consultation & Telecommunication Limitations

Users acknowledge that consultations conducted through telephone, WhatsApp, email, video conferencing, messaging platforms, social media platforms, or other electronic communication channels possess inherent limitations.

Accordingly:

• Certain conditions cannot be adequately assessed without physical examination.
• Photographs, videos, or verbal descriptions may not accurately reflect the user’s actual medical condition.
• Diagnostic testing may be necessary before meaningful recommendations can be made.
• Technical interruptions may affect communication quality.
• Emergency conditions cannot be adequately managed through remote consultation.

Where appropriate, the Company may recommend in-person examination, specialist consultation, diagnostic investigations, or emergency medical evaluation.

Remote consultation should not be relied upon as a substitute for emergency medical care or comprehensive clinical examination where such services are reasonably required.

26. No Warranty

To the fullest extent permitted under applicable law, all consultation services, wellness guidance, educational materials, healthcare information, prescriptions (where legally permissible), product recommendations, electronic communications, digital content, and related services made available by Herbal Samrat International Co. are provided on an “as available” and “as applicable” basis.

Except where warranties cannot lawfully be excluded, Herbal Samrat International Co. does not represent or warrant that:

• Consultation services will always be available without interruption.
• Every consultation request will be accepted.
• Every consultation will result in a prescription or recommendation.
• Every health concern can be appropriately evaluated through remote consultation.
• Every product will be suitable for every individual.
• Recommendations will produce identical or predictable outcomes.
• Information supplied by users will always be complete or accurate.
• Third-party communication platforms, marketplaces, payment gateways, telecommunications services, or internet services will remain continuously available.
• Electronic communications will always be delivered without delay.

Nothing contained in this Policy shall exclude, restrict, or limit any statutory rights that cannot lawfully be excluded under applicable law.

27. Limitation of Liability

To the fullest extent permitted by applicable law, Herbal Samrat International Co., its directors, officers, employees, consultants, healthcare professionals, contractors, affiliates, licensors, distributors, marketplace partners, authorized representatives, and service providers shall not be liable for any indirect, incidental, consequential, special, punitive, exemplary, or economic loss or damage arising out of or relating to:

• Reliance upon consultation information.
• Delay in seeking independent medical treatment.
• Use or misuse of recommended products.
• Failure to follow consultation instructions.
• Inaccurate, incomplete, false, or misleading information supplied by the user.
• Undisclosed allergies, medical conditions, or medication history.
• Technical interruptions affecting consultation services.
• Delays caused by third-party communication platforms.
• Marketplace operational decisions.
• Payment gateway failures.
• Courier or logistics delays.
• Internet outages.
• Telecommunications failures.
• Force majeure events.
• Acts or omissions of independent third parties.

Nothing in this Policy excludes liability which cannot lawfully be excluded under applicable law.

28. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Herbal Samrat International Co., its directors, officers, employees, consultants, healthcare professionals, contractors, affiliates, licensors, distributors, authorized representatives, and service providers from and against any claims, liabilities, losses, damages, costs, expenses, or reasonable legal fees arising directly or indirectly from:

• Your breach of this Policy.
• Submission of false, incomplete, inaccurate, or misleading information.
• Misuse of consultation services.
• Unauthorized use of recommendations or prescriptions.
• Violation of applicable laws.
• Infringement of the rights of any third party.
• Fraudulent activity.
• Unauthorized commercial use of Company materials.

This provision shall survive termination of consultation services to the extent permitted by applicable law.

29. Force Majeure

Herbal Samrat International Co. shall not be responsible for any delay, interruption, suspension, inability to perform, or failure to provide consultation services where such events result from circumstances beyond its reasonable control, including but not limited to:

• Natural disasters.
• Floods.
• Earthquakes.
• Fire.
• Pandemic.
• Epidemic.
• Government orders.
• Court orders.
• Regulatory actions.
• Internet failures.
• Cybersecurity incidents.
• Telecommunications failures.
• Power outages.
• Labour disputes.
• Civil disturbances.
• Transportation disruptions.
• Failure of third-party service providers.
• Marketplace interruptions.
• Social media restrictions.
• Cloud infrastructure failures.

The Company’s obligations shall remain suspended only for the duration reasonably necessary to overcome such circumstances.

30. Changes to this Policy

Herbal Samrat International Co. reserves the right to modify, amend, replace, update, supplement, or discontinue this Policy at any time to reflect changes in:

• Applicable laws.
• Regulatory requirements.
• Medical practices.
• Technology.
• Business operations.
• Consultation procedures.
• Products or services.
• Security practices.
• Industry standards.

Updated versions shall become effective upon publication through an official Company communication channel unless otherwise required by applicable law.

Continued use of consultation services following publication of the updated Policy constitutes acceptance of the revised Policy.

31. Relationship with Other Policies

This Prescription & Consultation Policy shall be read together with all other policies published by Herbal Samrat International Co., including but not limited to:

• Terms & Conditions
• Privacy Policy
• Medical Disclaimer
• Payment Policy
• Shipping & Delivery Policy
• Return, Refund & Replacement Policy
• Cancellation Policy
• Cookie Policy
• Intellectual Property Policy
• Marketplace & Social Media Policy (where applicable)
• Any other policy published by the Company.

Where any inconsistency exists, the policy specifically governing the relevant subject matter shall prevail to the extent permitted by applicable law.

32. Governing Law

This Policy shall be governed by and construed in accordance with the laws of the Republic of India.

All matters relating to consultation services, wellness guidance, healthcare-related communications, product recommendations, prescriptions (where applicable), electronic communications, and the use of any official Company platform shall be subject to the applicable laws in force within India.

Nothing contained herein shall prevent compliance with mandatory legal obligations applicable in any jurisdiction where such obligations cannot lawfully be excluded.

33. Jurisdiction

Subject to any mandatory provisions of applicable law, any dispute, controversy, claim, legal proceeding, or cause of action arising out of or relating to this Policy, consultation services, prescriptions (where applicable), wellness guidance, product recommendations, products, electronic communications, transactions, or the use of any official Company platform shall be subject to the exclusive jurisdiction of the competent courts located at Muzaffarnagar, Uttar Pradesh, India.

Where applicable law requires proceedings to be brought before another competent authority or forum, nothing contained herein shall prejudice such mandatory legal rights.

34. Contact Information

If you have any questions, concerns, requests, complaints, or require assistance relating to this Prescription & Consultation Policy or consultation services, you may contact:

Herbal Samrat International Co.

Customer Support

Email: herbalsamrat@gmail.com

Phone / WhatsApp: +91-7017086166

Website: www.herbalsamrat.com

The Company will make reasonable efforts to respond to legitimate enquiries during normal business hours.

35. Electronic Communications & Consent

By requesting consultation, submitting medical information, purchasing products, communicating through any official Company platform, or otherwise using consultation-related services, you expressly consent to receive communications from Herbal Samrat International Co. through:

• Email
• Telephone
• SMS
• WhatsApp Business
• Customer Portal
• Official Website
• Facebook Messenger
• Instagram Messaging
• X (Twitter) Messaging
• Marketplace Messaging Systems
• Video Consultation Platforms
• Other officially authorized electronic communication channels

Such communications may include:

• Consultation scheduling
• Appointment confirmations
• Follow-up reminders
• Product recommendations
• Prescription delivery (where legally permissible)
• Customer support
• Security notifications
• Service updates
• Administrative notices
• Payment confirmations
• Shipping updates
• Requests for additional information
• Policy updates

Where permitted by applicable law, electronic communications shall satisfy any legal requirement that communications be made in writing.

36. Final Acknowledgement & Acceptance

By requesting, receiving, or participating in consultation services provided by Herbal Samrat International Co., you acknowledge and agree that:

• You have carefully read this Prescription & Consultation Policy in its entirety.
• You understand the nature, scope, and limitations of consultation services.
• You have voluntarily provided, or will provide, complete, truthful, and accurate health information to the best of your knowledge.
• You understand that recommendations are based solely upon the information voluntarily disclosed by you.
• You acknowledge that individual medical outcomes vary and cannot be guaranteed.
• You agree to use recommended products responsibly and strictly in accordance with the instructions provided.
• You agree to comply with this Policy and all other Company policies.
• You acknowledge that this Policy forms a legally binding agreement between you and Herbal Samrat International Co., to the extent permitted by applicable law.

If you do not agree with any provision of this Policy, you must immediately discontinue the use of consultation services.

Herbal Samrat International Co. remains committed to providing consultation services with professionalism, integrity, respect for privacy, and compliance with applicable laws while promoting responsible healthcare practices.

37. Official Communication Verification

Users are solely responsible for ensuring that consultations, payments, product purchases, prescriptions, recommendations, and communications are conducted only through official communication channels authorized by Herbal Samrat International Co.

The Company shall not be liable for losses arising from interactions with fake social media accounts, unauthorized sellers, counterfeit websites, impersonators, or any person falsely claiming association with the Company.

38. Counterfeit Products Disclaimer

Herbal Samrat International Co. does not guarantee the authenticity, quality, safety, effectiveness, or origin of products purchased from unauthorized sellers, unauthorized distributors, counterfeit websites, unofficial marketplace listings, or any source not officially authorized by the Company.

Users are strongly advised to purchase products only through officially authorized sales channels.

39. Marketplace & Social Media Policy

The Company may offer consultations, educational content, customer support, promotional materials, and product sales through social media platforms, online marketplaces, and other third-party platforms.

Users acknowledge that:

• Such platforms operate independently under their own terms and policies.
• Marketplace policies may additionally apply to orders placed through those platforms.
• The Company is not responsible for operational decisions made solely by third-party platforms beyond its reasonable control.

40. Electronic Records & Digital Evidence

To the fullest extent permitted by applicable law, electronic records maintained by Herbal Samrat International Co., including consultation requests, appointment records, electronic prescriptions (where applicable), emails, WhatsApp communications, customer support communications, invoices, payment confirmations, delivery records, and other electronic records may be retained and relied upon for customer support, healthcare continuity, fraud prevention, legal compliance, dispute resolution, and evidentiary purposes.

41. Severability

If any provision of this Policy is determined by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be deemed severed only to the extent necessary.

The remaining provisions shall continue in full force and effect to the fullest extent permitted by applicable law.

42. Survival

Any provisions of this Policy which, by their nature, are intended to survive termination or completion of consultation services—including, but not limited to, confidentiality, privacy, intellectual property, fraud prevention, electronic records, limitation of liability, indemnification, governing law, jurisdiction, and dispute-related provisions—shall continue to remain effective to the extent permitted by applicable law.