1. Introduction

Welcome to Herbal Samrat International Co. (“Herbal Samrat,” “Company,” “We,” “Us,” or “Our“).

This Shipment & Delivery Policy (“Policy“) explains the terms governing the processing, dispatch, shipment, transportation, delivery, tracking, and receipt of products purchased from Herbal Samrat International Co.

This Policy applies to all purchases made through our officially authorized sales and communication channels, whether within India or internationally.

This Policy forms an integral part of the Company’s legal framework and should be read together with our:

• Terms & Conditions
• Privacy Policy
• Cookie Policy
• Medical Disclaimer Policy
• Prescription & Consultation Policy
• Refund Policy
• Return & Cancellation Policy
• Payment Policy
• and any other legal policies officially published by Herbal Samrat International Co.

By placing an order with Herbal Samrat International Co., you acknowledge that you have read, understood, and agreed to this Shipment & Delivery Policy together with our other applicable legal policies.

2. Scope of this Policy

This Shipment & Delivery Policy applies to every shipment, delivery, dispatch, transportation, logistics service, and order fulfilled by Herbal Samrat International Co. through its officially authorized channels.

Without limitation, this Policy applies to orders placed through:

• Our official website(s);
• Customer portal(s);
• Mobile applications (current or future);
• WhatsApp Business;
• Telephone orders;
• Email communications;
• SMS communications;
• Video consultation platforms (where available);
• Facebook;
• Instagram;
• X (formerly Twitter);
• YouTube;
• LinkedIn;
• Telegram;
• Online marketplaces including Amazon, Flipkart, Meesho, Shopsy, and similar marketplaces;
• Authorized distributors;
• Authorized dealers;
• Franchise partners;
• Authorized healthcare representatives;
• Authorized sales representatives;
• Customer support representatives;
• Offline consultation centers (where available); and
• Any future communication technologies, sales channels, marketplaces, software platforms, or digital services officially authorized by Herbal Samrat International Co.

This Policy applies regardless of whether the order is placed by an individual consumer, business entity, reseller, distributor, or any other authorized purchaser.

3. Domestic and International Applicability

Herbal Samrat International Co. accepts and processes eligible orders from customers located within India and, where available, from customers located outside India.

Accordingly, this Policy applies to:

• Customers residing in India;
• International customers;
• Non-Resident Indians (NRIs);
• Overseas buyers;
• Business customers;
• Distributors;
• Dealers;
• Franchise partners; and
• Any person or entity purchasing products from Herbal Samrat International Co.

International shipments may be subject to additional legal requirements, customs procedures, import regulations, taxes, duties, documentation requirements, carrier restrictions, or destination-country laws.

Customers are solely responsible for complying with the import laws, customs regulations, and legal requirements applicable in their country or region unless expressly agreed otherwise in writing by the Company.

4. Purpose of this Policy

The purpose of this Shipment & Delivery Policy is to provide clear information regarding:

• Order processing;
• Dispatch procedures;
• Shipping timelines;
• Delivery timelines;
• Shipping charges;
• Domestic and international deliveries;
• Shipment tracking;
• Delivery responsibilities;
• Customer obligations;
• Courier and logistics partners;
• Delivery-related claims;
• Unboxing requirements;
• Delays;
• Force majeure events; and
• Other shipment-related matters.

Our objective is to provide customers with a transparent, secure, efficient, and reliable delivery experience while protecting the legitimate business interests of Herbal Samrat International Co.

5. Definitions

For the purposes of this Policy:

“Company” means Herbal Samrat International Co.

“Platform” means the Company’s official website, customer portal, mobile applications, online marketplaces, communication channels, and all officially authorized digital platforms.

“Customer” means any individual or legal entity purchasing or attempting to purchase products from the Company.

“Order” means a request submitted by a customer to purchase one or more products offered by the Company.

“Product(s)” means herbal wellness products, male wellness products, healthcare products, accessories, promotional items, consultation-related products, or any other goods offered by the Company.

“Shipment” means the packaged products dispatched by the Company for transportation to the customer.

“Delivery” means the successful handover of the shipment by the courier, logistics partner, postal authority, or other authorized delivery service.

“Courier Partner” means any domestic or international logistics provider, courier company, postal authority, freight carrier, transportation company, fulfillment partner, or delivery service engaged by Herbal Samrat International Co. from time to time.

“Business Day” means any day on which normal business operations are conducted by the Company, excluding public holidays, government-declared holidays, and other officially observed non-working days, unless otherwise stated.

6. Shipping Service Coverage

Herbal Samrat International Co. endeavors to provide shipping services to locations where delivery is reasonably possible through its logistics partners.

Shipping availability may vary depending upon:

• Serviceable PIN codes;
• Geographic location;
• Courier network availability;
• Government restrictions;
• Import regulations;
• Customs requirements;
• Weather conditions;
• Security considerations;
• Natural disasters;
• Political circumstances; and
• Other operational limitations.

The Company reserves the right to decline, suspend, delay, or cancel shipments to locations where delivery is impracticable, unlawful, unsafe, commercially unreasonable, or restricted by applicable law or courier limitations.

7. Future Expansion of Shipping Services

As Herbal Samrat International Co. continues to expand its business operations, the Company may introduce additional shipping methods, logistics providers, fulfillment centers, warehouses, distribution networks, delivery technologies, international shipping routes, or transportation partners.

The Company reserves the right to add, replace, discontinue, or modify any shipping partner, logistics provider, warehouse, fulfillment service, or delivery method at its sole discretion without requiring amendments to each individual reference in this Policy, provided such changes remain consistent with applicable law and the Company’s commitment to providing reliable shipment and delivery services.

8. Order Acceptance and Verification

All orders placed with Herbal Samrat International Co. are subject to review, verification, and acceptance by the Company.

Submission of an order, payment confirmation, or receipt of an automated order acknowledgement does not constitute final acceptance of the order.

The Company reserves the right to verify any order before dispatch, including verification relating to:

• Customer identity;
• Contact information;
• Delivery address;
• Payment confirmation;
• Product availability;
• Compliance with applicable laws;
• Fraud prevention;
• Security screening; and
• Any other information reasonably required for order processing.

The Company may contact the customer for additional information or verification before processing or dispatching an order.

9. Order Processing

Orders are generally processed after successful verification of the relevant order details and, where applicable, confirmation of payment or order eligibility.

Order processing may include:

• Verification of customer details;
• Product availability checks;
• Inventory allocation;
• Packaging;
• Quality inspection;
• Label generation;
• Invoice preparation;
• Shipping documentation;
• Regulatory compliance checks; and
• Handover to the designated logistics partner.

Processing times are estimates only and may vary depending upon operational requirements, order volume, holidays, stock availability, system maintenance, or circumstances beyond the Company’s reasonable control.

10. Dispatch Timeline

Domestic Orders

Subject to successful verification and product availability, domestic orders are generally dispatched within three (3) Business Days from order confirmation.

International Orders

International orders are generally dispatched within three (3) to five (5) Business Days, subject to payment confirmation, export documentation, customs requirements, destination-specific regulations, and product availability.

The dispatch timelines stated above are estimates only and do not constitute guaranteed dispatch dates.

Certain orders may require additional processing time due to quality assurance procedures, regulatory requirements, security verification, unforeseen operational circumstances, or events beyond the Company’s reasonable control.

11. Estimated Delivery Timeline

Estimated delivery periods begin after the shipment has been handed over to the courier or logistics partner.

Within India

Most domestic shipments are typically delivered within five (5) to seven (7) Business Days after dispatch.

International Deliveries

International shipments are generally delivered within seven (7) to ten (10) Business Days after dispatch.

Actual delivery times may vary depending upon:

• Destination;
• Courier operations;
• Customs clearance;
• Import procedures;
• Weather conditions;
• Public holidays;
• Remote locations;
• Security restrictions;
• Transportation disruptions; and
• Other factors beyond the Company’s reasonable control.

All delivery timelines are indicative estimates and shall not be interpreted as guaranteed delivery commitments unless expressly agreed in writing.

12. Shipping Charges

Shipping charges applicable to an order shall be displayed, communicated, or otherwise made available before the customer completes the purchase, wherever technically feasible.

At present:

• Domestic Orders: Free shipping is generally available on eligible orders of ₹599 or above. Orders below this amount may attract a shipping charge of ₹40.
• International Orders: Shipping charges vary depending on the destination country, shipment weight, dimensions, applicable courier charges, customs-related requirements, and other operational considerations. The applicable shipping charges will ordinarily be communicated during the checkout process or before order confirmation.

Herbal Samrat International Co. reserves the right to revise shipping charges, introduce promotional shipping offers, or modify shipping fee structures at any time without prior notice, subject to applicable law.

13. Courier and Logistics Partners

To facilitate secure and timely deliveries, Herbal Samrat International Co. may engage one or more domestic or international courier companies, logistics providers, postal authorities, freight carriers, fulfillment partners, or transportation service providers.

The Company may currently utilize recognized logistics providers for operational convenience; however, the Company reserves the unrestricted right to add, replace, discontinue, or change any courier or logistics partner at any time based on business requirements, service quality, destination coverage, cost considerations, legal requirements, or operational efficiency.

The selection of the courier partner for a particular shipment shall be at the sole operational discretion of Herbal Samrat International Co.

Customers cannot demand shipment through any specific courier service unless the Company expressly agrees in writing.

14. Shipment Confirmation and Tracking

After an order has been dispatched, customers will generally receive shipment confirmation through one or more communication channels, which may include:

• Email;
• SMS;
• WhatsApp;
• Customer account notifications; or
• Other officially authorized communication methods.

Where tracking facilities are available, the Company will provide the customer with an Air Waybill (AWB) Number, Tracking ID, consignment number, or similar shipment reference.

Tracking information may require up to 24 hours or longer to become active, depending upon the systems of the relevant logistics provider.

Customers are responsible for monitoring the tracking status of their shipment using the tracking information provided.

15. Delays in Dispatch or Delivery

Although Herbal Samrat International Co. endeavors to dispatch and deliver orders within the estimated timelines, delays may occasionally occur.

Delays may arise due to factors including, but not limited to:

• High order volumes;
• Product availability;
• Packaging requirements;
• Public holidays;
• Weather conditions;
• Natural disasters;
• Transportation disruptions;
• Customs inspections;
• Government restrictions;
• Security checks;
• Technical failures;
• Internet or communication outages;
• Courier operational delays;
• Remote delivery locations;
• Civil disturbances; or
• Other events beyond the reasonable control of the Company.

The Company shall not be liable for delays arising from circumstances beyond its reasonable control, provided that reasonable efforts are made to process and deliver orders as efficiently as practicable.

Customers acknowledge that estimated dispatch and delivery timelines are indicative only and do not constitute legally binding guarantees of delivery by a specific date or time.

16. Delivery Attempts

After a shipment reaches the destination area, the designated courier or logistics partner will make reasonable efforts to deliver the shipment to the delivery address provided by the customer.

The number of delivery attempts may vary depending upon the policies of the relevant courier or logistics provider.

If delivery cannot be completed due to reasons attributable to the customer, including but not limited to:

• Customer being unavailable;
• Incorrect or incomplete delivery address;
• Incorrect PIN/ZIP code;
• Invalid contact number;
• Failure to respond to courier communications;
• Refusal to accept delivery;
• Restricted access to the delivery location;
• Failure to provide identification where legally required; or
• Any similar circumstance,

the shipment may be returned, held, rescheduled, cancelled, or otherwise handled in accordance with the policies of the courier service and the Company’s internal procedures.

The Company shall not be responsible for delays, losses, or additional charges arising from such customer-related circumstances.

17. Delivery Confirmation

A shipment shall generally be considered successfully delivered when:

• It is delivered to the delivery address provided by the customer;
• It is accepted by the customer;
• It is accepted by a family member, employee, receptionist, security personnel, neighbor, or any person reasonably appearing to be authorized to receive the shipment at the delivery location;
• Delivery is confirmed through courier records, electronic proof of delivery, OTP verification (where applicable), signature, photograph, GPS confirmation, or any other delivery confirmation method used by the logistics provider.

Courier delivery records maintained by the logistics partner shall ordinarily constitute prima facie evidence of successful delivery unless proven otherwise by credible evidence.

18. Customer Responsibilities

Customers are responsible for ensuring that all information provided during the ordering process is complete, accurate, and up to date.

Customers should:

• Provide their correct full name;
• Provide an accurate delivery address;
• Mention correct landmark details where necessary;
• Provide an active mobile number;
• Provide a valid email address (where applicable);
• Ensure availability to receive the shipment;
• Monitor shipment tracking updates;
• Respond promptly to courier communications; and
• Immediately inspect the shipment upon delivery.

Failure to provide accurate information may result in delivery delays, failed deliveries, return shipments, additional shipping charges, or cancellation of the order.

19. Delivery Address Accuracy

The customer bears sole responsibility for providing an accurate and complete shipping address at the time of placing the order.

Once an order enters processing or has been dispatched, modification of the shipping address may not be possible.

Where an address change request can reasonably be accommodated, Herbal Samrat International Co. reserves the right to:

• Verify the request;
• Decline the request;
• Charge additional shipping costs;
• Delay dispatch until verification is completed; or
• Require additional identity verification before making any changes.

The Company shall not be liable for delivery failures resulting from incorrect, incomplete, misleading, or outdated address information supplied by the customer.

20. Failed Delivery

A delivery may be deemed unsuccessful due to reasons including, but not limited to:

• Incorrect address;
• Address not serviceable;
• Customer unavailable;
• Delivery refused;
• Multiple unsuccessful delivery attempts;
• Failure to answer courier calls;
• Government restrictions;
• Security restrictions;
• Natural disasters;
• Civil disturbances;
• Remote location accessibility issues; or
• Other circumstances beyond the reasonable control of the Company or the courier.

Where a shipment is returned to Herbal Samrat International Co. due to customer-related reasons, the Company may, at its sole operational discretion:

• Arrange re-dispatch upon payment of applicable additional shipping charges;
• Cancel the order in accordance with applicable Company policies;
• Deduct reasonable logistics, handling, payment processing, and administrative charges where legally permissible; or
• Take such other action as may be appropriate under the circumstances and applicable law.

21. Refused Deliveries

If a customer, or any person authorized to receive the shipment on the customer’s behalf, refuses to accept delivery without a valid and verifiable reason, the shipment may be returned to the Company.

In such cases, Herbal Samrat International Co. reserves the right to recover reasonable shipping charges, return logistics expenses, handling costs, payment gateway charges (where applicable), and other costs actually incurred, to the extent permitted by applicable law and the Company’s applicable policies.

Repeated refusal of deliveries may also result in restrictions on future orders or additional verification requirements.

22. Unclaimed Shipments

Where a shipment remains unclaimed with the courier service despite reasonable delivery attempts or collection opportunities, the shipment may be returned to Herbal Samrat International Co.

The Company shall not be responsible for any deterioration in delivery timelines or additional costs arising from an unclaimed shipment.

If the customer requests re-dispatch of a returned shipment, additional shipping and handling charges may apply.

Where permitted under applicable law and Company policy, orders associated with prolonged unclaimed shipments may be cancelled after reasonable processing.

23. Risk of Loss and Transfer of Risk

Unless otherwise required by applicable law, the risk of accidental loss of or damage to the shipment generally transfers to the customer upon successful delivery of the shipment to the delivery address or to a person reasonably appearing to be authorized to receive it on the customer’s behalf.

Customers are advised to inspect the outer package immediately upon receipt.

If the package appears visibly damaged, tampered with, opened, or improperly sealed at the time of delivery, customers should, where reasonably possible:

• Record a clear video before opening the package;
• Take clear photographs of the package;
• Note the condition of the package at the time of delivery;
• Report the issue to the Company as soon as reasonably practicable; and
• Preserve the original packaging until the matter has been reviewed.

The detailed evidence requirements and claim procedures relating to damaged, missing, incorrect, short, substituted, tampered, or otherwise disputed deliveries are set out in the subsequent sections of this Shipment & Delivery Policy.

24. Customer Duty to Inspect Shipment

Customers are expected to inspect the shipment promptly upon delivery.

This inspection should include, where reasonably possible:

• Verification of the recipient details;
• Verification of the AWB Number or Tracking ID;
• Inspection of the outer packaging;
• Inspection of the security seal (if applicable);
• Verification of the number of products received;
• Inspection of the condition of the products; and
• Verification of any visible signs of tampering or transit damage.

Prompt inspection helps facilitate timely investigation of any genuine delivery-related concerns and assists both the customer and Herbal Samrat International Co. in resolving issues efficiently.

25. Customs, Import Duties and International Regulations

For international shipments, customers acknowledge that the imported products may be subject to the laws, regulations, customs procedures, import licensing requirements, taxes, duties, customs clearance charges, brokerage fees, value-added taxes (VAT), goods and services taxes (GST), or other governmental charges applicable in the destination country.

Unless expressly stated otherwise in writing by Herbal Samrat International Co.:

• The customer is solely responsible for complying with the import laws of the destination country.
• The customer shall bear all applicable customs duties, import taxes, clearance charges, brokerage fees, storage charges, penalties, or other governmental levies imposed by the destination country.
• The Company does not guarantee that every product will be legally importable into every country or jurisdiction.

Any shipment delayed, held, confiscated, destroyed, returned, or refused by customs authorities or other governmental agencies due to destination-country regulations shall be subject to the applicable Company policies and relevant laws.

26. Restricted Destinations and Delivery Limitations

Herbal Samrat International Co. reserves the right to refuse, suspend, postpone, or cancel shipments to destinations where:

• Delivery services are unavailable;
• Government restrictions exist;
• Import restrictions prohibit the products;
• Courier services are suspended;
• Security risks are unusually high;
• Sanctions or trade restrictions apply;
• Natural disasters or emergencies affect transportation; or
• Delivery is otherwise impracticable or unlawful.

The Company shall not be liable for delays or non-delivery arising from such circumstances.

27. Mandatory Continuous Unboxing Video Requirement

To ensure a fair, transparent, and efficient resolution of delivery-related concerns, customers are strongly advised to record one single, continuous, uninterrupted, clear, and high-quality unboxing video immediately upon receiving the shipment and before opening the package.

For the purposes of any delivery-related claim, the unboxing video should, at a minimum:

• Clearly display the unopened shipment in its original delivered condition;
• Clearly show that the outer packaging remains sealed before opening;
• Clearly display the complete shipping label, including the AWB Number or Tracking ID in a readable manner;
• Show all sides of the package before opening;
• Capture the complete opening process without any cuts, pauses, edits, interruptions, or camera changes;
• Clearly display every product received;
• Clearly display the quantity of products;
• Clearly display the condition of each product;
• Clearly display batch details, manufacturing details, or expiry information where reasonably visible; and
• Continue recording until the entire contents of the shipment have been completely examined.

The purpose of this requirement is to assist in the objective verification of delivery-related claims.

28. Evidence Required for Delivery-Related Claims

Where a customer alleges any issue relating to a shipment, Herbal Samrat International Co. may request one or more of the following forms of evidence:

• A continuous unboxing video meeting the requirements described in this Policy;
• Clear photographs of the unopened package;
• Photographs of the shipping label;
• Photographs of the products received;
• AWB Number or Tracking ID;
• Invoice or order confirmation;
• Courier communication records;
• Product packaging;
• Batch or expiry details (where applicable); and
• Any additional information reasonably required to investigate the claim.

The Company may also rely upon:

• Internal dispatch records;
• Warehouse packing records;
• Quality control records;
• Courier proof of delivery;
• Weight records;
• Logistics documentation;
• CCTV footage (where available);
• Electronic shipment records; and
• Other relevant operational records.

29. Claims Relating to Shipments

Delivery-related claims may include, without limitation:

• Missing products;
• Short quantity;
• Partial delivery;
• Incorrect products;
• Exchanged or substituted products;
• Damaged products;
• Leaking products;
• Tampered packages;
• Opened packages;
• Broken packaging;
• Expired products (where verifiable);
• Manufacturing defects discovered upon delivery; or
• Similar shipment-related issues.

Customers should report such concerns to the Company as soon as reasonably practicable after delivery.

Unreasonable delay in reporting may affect the Company’s ability to investigate the matter.

30. Evaluation of Evidence

Herbal Samrat International Co. will investigate each delivery-related claim individually and in good faith.

During the investigation, the Company may consider:

• The quality and completeness of the unboxing video;
• Photographic evidence;
• Courier records;
• Dispatch records;
• Packaging records;
• Weight verification;
• Internal quality control documentation;
• Customer communications;
• Operational records; and
• Any other relevant evidence.

The Company shall determine, acting reasonably and in accordance with applicable law, whether the evidence submitted is sufficient to enable a fair investigation of the claim.

Videos that are edited, interrupted, partially recorded, blurred, unclear, incomplete, manipulated, excessively compressed, or that fail to clearly display the unopened package, AWB Number/Tracking ID, or the complete unboxing process may not provide sufficient evidence for verification.

31. Decision on Delivery-Related Claims

Following completion of its investigation, Herbal Samrat International Co. may:

• Approve the claim in whole or in part;
• Reject the claim where verification is not reasonably possible;
• Request additional evidence;
• Offer replacement products where appropriate;
• Offer a refund where applicable under the Company’s policies;
• Provide any other appropriate resolution consistent with applicable law.

The Company’s decision shall be based upon all available evidence, including customer-submitted materials, internal operational records, courier documentation, and applicable legal requirements.

Nothing in this Policy limits any non-waivable rights available to customers under applicable consumer protection laws.

32. Fraud Prevention

To protect customers and maintain the integrity of its operations, Herbal Samrat International Co. reserves the right to investigate suspicious, repetitive, fraudulent, misleading, or abusive claims.

Where there is reasonable evidence of fraud, attempted fraud, misuse of Company policies, fabricated evidence, manipulated videos, false statements, or other dishonest conduct, the Company may take appropriate action, including:

• Rejecting the claim;
• Suspending future order privileges;
• Reporting the matter to the relevant courier or authorities where legally appropriate; or
• Pursuing any other lawful remedies available under applicable law.

The Company is committed to handling all genuine customer concerns fairly while taking reasonable measures to prevent abuse of its delivery and claims process.

33. Force Majeure

Herbal Samrat International Co. shall not be liable for any delay, interruption, suspension, failure of dispatch, non-delivery, or inability to perform its obligations where such delay or failure arises from events beyond the Company’s reasonable control.

Such events may include, without limitation:

• Natural disasters;
• Floods;
• Earthquakes;
• Fires;
• Storms or severe weather conditions;
• Pandemics or epidemics;
• War, terrorism, riots, civil unrest, or political disturbances;
• Government actions, embargoes, sanctions, or regulatory restrictions;
• Customs delays or inspections;
• Transportation disruptions;
• Airline, railway, shipping, or courier interruptions;
• Internet, telecommunications, or power failures;
• Cybersecurity incidents;
• Warehouse accidents;
• Labour strikes or industrial disputes;
• Failure of third-party logistics providers;
• Supply chain disruptions; or
• Any other circumstance beyond the reasonable control of the Company.

In such circumstances, the Company shall make commercially reasonable efforts to resume normal operations as soon as practicable.

34. Limitation of Liability

To the fullest extent permitted by applicable law, Herbal Samrat International Co., its proprietors, employees, consultants, officers, representatives, distributors, franchise partners, authorized dealers, logistics partners, technology providers, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or economic loss arising from or relating to:

• Delays caused by courier services;
• Customs inspections;
• Government restrictions;
• Customer-provided incorrect information;
• Failed delivery attempts;
• Delivery to an authorized recipient at the delivery address;
• Force majeure events;
• Technical failures of third-party systems;
• Delays caused by payment verification;
• Import restrictions;
• Local delivery regulations;
• Customer unavailability;
• Refusal to accept delivery; or
• Circumstances beyond the Company’s reasonable control.

Nothing in this Policy excludes or limits liability that cannot lawfully be excluded under applicable law.

35. Delivery to Third Parties

Where a shipment is accepted at the delivery address by a person who reasonably appears to be authorized to receive it on behalf of the customer, including but not limited to:

• Family members;
• Reception staff;
• Security personnel;
• Office administrators;
• Neighbours (where accepted by the courier);
• Building management personnel; or
• Other persons present at the delivery location,

the delivery shall ordinarily be deemed completed unless applicable law requires otherwise.

Customers are responsible for ensuring that only trusted persons are able to receive shipments delivered to the specified address.

36. Incorrect, Incomplete or Misleading Information

Customers are solely responsible for ensuring that all information submitted during the ordering process is accurate and complete.

This includes, without limitation:

• Name;
• Mobile number;
• Email address;
• Delivery address;
• PIN/ZIP code;
• Landmark details;
• Country;
• State or Province; and
• Any other delivery-related information.

The Company shall not be responsible for delays, failed deliveries, returned shipments, or additional expenses arising from inaccurate, incomplete, outdated, or misleading information supplied by the customer.

Where additional shipping or handling expenses are incurred due to incorrect customer information, Herbal Samrat International Co. reserves the right to recover such reasonable costs before arranging re-dispatch, where permitted by applicable law.

37. Customer Communication Regarding Shipments

The Company may communicate shipment-related information through one or more officially authorized communication channels, including:

• Email;
• SMS;
• WhatsApp Business;
• Telephone calls;
• Customer portal notifications;
• Mobile applications;
• Courier notifications; or
• Other officially authorized digital communication methods.

Customers are responsible for regularly monitoring these communication channels after placing an order.

Failure to read or respond to shipment-related communications may affect the delivery process and the timely resolution of shipment-related issues.

38. Packaging Standards

Herbal Samrat International Co. endeavors to package all products using commercially reasonable packaging methods designed to protect products during normal transportation.

Packaging materials may vary depending upon:

• Product type;
• Product quantity;
• Shipping destination;
• Weather conditions;
• Regulatory requirements;
• Courier specifications;
• Export requirements; or
• Other operational considerations.

The Company reserves the right to improve, modify, replace, or redesign packaging materials, labels, protective inserts, security seals, or shipping cartons at any time without prior notice.

Variations in packaging design shall not, by themselves, constitute a defect in the product.

39. Delivery Exceptions

Certain products or destinations may require special handling due to:

• Legal restrictions;
• Import regulations;
• Product-specific requirements;
• Climate conditions;
• Remote geographic locations;
• Limited courier availability;
• Security considerations;
• Customs procedures; or
• Other operational requirements.

In such circumstances, dispatch or delivery timelines may differ from the standard timelines described in this Policy.

The Company will make reasonable efforts to inform customers of material delivery limitations where practicable.

40. Customer Support for Shipment Queries

Customers requiring assistance regarding shipment status, delivery concerns, tracking information, or logistics-related issues are encouraged to contact Herbal Samrat International Co. through its officially authorized customer support channels.

To facilitate efficient assistance, customers may be requested to provide:

• Order Number;
• AWB Number or Tracking ID;
• Invoice details;
• Registered mobile number;
• Registered email address;
• Photographs or videos (where applicable); and
• Any other information reasonably required to investigate the request.

The Company endeavors to respond to genuine shipment-related enquiries within a reasonable period; however, response times may vary depending upon operational workload, holidays, investigation requirements, and the complexity of the matter.

41. Policy Updates and Amendments

Herbal Samrat International Co. reserves the right to amend, modify, revise, replace, suspend, or update this Shipment & Delivery Policy at any time to reflect changes in:

• Applicable laws and regulations;
• Judicial or regulatory requirements;
• Business operations;
• Shipping procedures;
• Courier or logistics partners;
• Warehousing and fulfillment processes;
• Payment methods;
• Website functionality;
• Technology platforms;
• Security practices;
• International shipping requirements; or
• Any other operational, commercial, or legal necessity.

The latest version of this Policy will be published on the Company’s official Platform together with the revised “Last Updated” date and, where appropriate, an updated “Effective Date.”

Continued use of the Company’s Platform or services after the updated Policy becomes effective constitutes acceptance of the revised Policy, to the extent permitted by applicable law.

42. Electronic Communications and Notices

By placing an order or otherwise interacting with Herbal Samrat International Co., customers consent to receive shipment-related communications electronically through one or more officially authorized communication channels, including:

• Email;
• WhatsApp Business;
• SMS;
• Telephone calls;
• Customer account notifications;
• Mobile applications; or
• Other officially authorized digital communication platforms.

Such communications may include:

• Order confirmations;
• Dispatch notifications;
• Tracking information;
• Delivery updates;
• Requests for additional information;
• Customer support responses;
• Claim-related communications; and
• Other shipment or delivery-related notices.

Electronic communications shall, where permitted by applicable law, be deemed valid and legally effective.

43. Governing Law

This Shipment & Delivery Policy shall be governed by and construed in accordance with the laws of the Republic of India.

Although Herbal Samrat International Co. serves customers within India and internationally, all matters relating to shipment, dispatch, delivery, transportation, logistics, and this Policy shall be interpreted in accordance with Indian law, except where mandatory provisions of another applicable jurisdiction cannot lawfully be excluded.

44. Exclusive Jurisdiction

Any dispute, controversy, claim, or legal proceeding arising out of or relating to this Shipment & Delivery Policy, shipment, dispatch, delivery, transportation, logistics services, or any related matter shall, to the fullest extent permitted by applicable law, be subject to the exclusive jurisdiction of the competent courts at Muzaffarnagar, Uttar Pradesh, India.

Nothing in this Policy prevents Herbal Samrat International Co. from seeking interim, injunctive, equitable, or other appropriate legal relief before any competent court or authority where necessary to protect its legal rights, intellectual property, confidential information, business interests, or to comply with applicable law.

45. Severability

If any provision of this Shipment & Delivery Policy is held to be unlawful, invalid, or unenforceable by a court or competent authority, that provision shall be deemed severed only to the extent necessary.

The remaining provisions shall continue in full force and effect and shall remain valid, binding, and enforceable to the fullest extent permitted by applicable law.

Where reasonably possible, any invalid or unenforceable provision shall be interpreted or replaced in a manner that most closely reflects its original legal intent.

46. Entire Agreement

This Shipment & Delivery Policy forms an integral part of the legal framework of Herbal Samrat International Co. and should be read together with the Company’s:

• Terms & Conditions;
• Privacy Policy;
• Cookie Policy;
• Medical Disclaimer Policy;
• Prescription & Consultation Policy;
• Refund Policy;
• Return & Cancellation Policy;
• Payment Policy; and
• Any other policy, legal notice, disclaimer, or guideline officially published by Herbal Samrat International Co.

Together, these documents constitute the complete understanding between the Company and the customer concerning shipment, dispatch, delivery, and related services.

47. Official Contact Information

For shipment-related enquiries, delivery assistance, claims, or legal notices, please contact:

Herbal Samrat International Co.

Business Address:
Kaleem Colony, Mimlana Road, Muzaffarnagar, Uttar Pradesh – 251002, India

Official Website:
https://www.herbalsamrat.com

Official Email:
herbalsamrat@gmail.com

Customer Support & WhatsApp:
+91-7017086166

Customers are advised to communicate only through the Company’s officially authorized communication channels. The Company shall not be responsible for communications, commitments, or transactions conducted through unauthorized persons, unofficial websites, fake social media accounts, or fraudulent contact details.

48. Final Acknowledgement

By placing an order, making a purchase, requesting shipment, accepting delivery, or otherwise using any officially authorized sales or communication channel of Herbal Samrat International Co., you acknowledge and agree that:

• You have read and understood this Shipment & Delivery Policy in its entirety.
• You agree to comply with this Policy and all other applicable Company policies.
• You understand that dispatch and delivery timelines are estimates and are not guaranteed unless expressly agreed in writing.
• You acknowledge your responsibility to provide accurate delivery information.
• You understand the importance of promptly inspecting your shipment upon delivery.
• You acknowledge the Company’s recommended evidence requirements, including recording a clear and continuous unboxing video for delivery-related claims.
• You understand that delivery-related claims will be evaluated based on all available evidence, courier records, internal dispatch records, and applicable law.
• You accept that this Policy applies to all present and future officially authorized sales channels, communication platforms, logistics arrangements, technologies, and delivery services operated or approved by Herbal Samrat International Co., unless expressly stated otherwise in writing.

Failure to read this Shipment & Delivery Policy shall not exempt any customer from its legal effect to the fullest extent permitted by applicable law.

Official Company Details

Herbal Samrat International Co.

Business Address:
Kaleem Colony, Mimlana Road, Muzaffarnagar, Uttar Pradesh – 251002, India

Website:
https://www.herbalsamrat.com

Email:
herbalsamrat@gmail.com

Customer Support & WhatsApp:
+91-7017086166