Privacy Policy of Herbal Samrat International Co.

Welcome to Herbal Samrat International Co. (“Herbal Samrat”, “Company”, “We”, “Us”, or “Our”).

Herbal Samrat International Co. respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process, disclose, and safeguard information obtained through our official Platforms and services.

This Privacy Policy should be read together with our Terms & Conditions, Medical Disclaimer, Prescription & Consultation Policy, Cookie Policy, and other applicable Company policies.

By accessing or using any of our official Platforms or services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and processing of your information as described herein, subject to applicable law.

If you do not agree with this Privacy Policy, please discontinue the use of our Platforms and services.

1. Definitions

For the purposes of this Privacy Policy:

“Company”, “Herbal Samrat”, “We”, “Us”, or “Our” means Herbal Samrat International Co., including its owners, employees, consultants, authorised representatives, affiliates, service providers, successors, and authorised business partners where applicable.

“Platform” means all official digital channels operated or authorised by Herbal Samrat International Co., including but not limited to:

www.herbalsamrat.com
Official WhatsApp Business account(s)
Official Facebook page(s)
Official Instagram account(s)
Official X (formerly Twitter) account(s)
Official YouTube channel(s)
Official seller stores on Amazon, Flipkart, Shopsy, Meesho, and other authorised marketplaces
Any future mobile application launched by the Company
Any additional website, marketplace, communication channel, or digital platform officially introduced or authorised by Herbal Samrat International Co.

“Personal Information” means any information that identifies or can reasonably be linked to an individual, including contact details, account information, order details, communication records, and other information voluntarily provided by the user.

“Health Information” means any information voluntarily provided by the user relating to health status, symptoms, medical history, prescriptions, consultation details, medicines, allergies, or other wellness-related information.

2. Scope of this Privacy Policy

This Privacy Policy applies to information collected through:

Our official website
Official marketplace stores
Official social media pages
WhatsApp Business
Email communications
Telephone conversations
Consultation requests
Customer support interactions
Online forms
Product purchases
Promotional campaigns
Future digital services introduced by the Company

This Privacy Policy does not apply to independent third-party websites or services that are not owned or controlled by Herbal Samrat International Co., even if links to those services appear on our Platform.

3. Our Privacy Commitment

Herbal Samrat International Co. understands that users may share sensitive personal and health-related information while seeking wellness products or consultation services.

We are committed to handling such information responsibly by:

Collecting only information reasonably necessary for legitimate business and healthcare-related purposes
Implementing appropriate technical and organisational safeguards
Limiting access to authorised personnel on a need-to-know basis
Respecting applicable legal obligations relating to privacy and data protection
Continuously reviewing and improving our privacy practices

4. Information We Collect

Depending upon your interaction with the Company, we may collect the following categories of information.

Personal Identification Information

Full name
Mobile number
Email address
Postal address
Billing address
Shipping address
City
State
PIN Code
Country

Account Information

Username
Account preferences
Login information
Account activity
Saved addresses

Order Information

Products purchased
Order history
Invoice details
Payment status
Delivery preferences
Customer service requests

Communication Information

Emails
WhatsApp messages
SMS communications
Telephone conversations
Customer support interactions
Social media messages
Feedback and enquiries

5. Health & Consultation Information

Where users voluntarily request consultation or seek guidance regarding male wellness or other wellness products, we may collect information such as:

Reported symptoms
Medical history
Current medications
Allergies
Lifestyle information
Previous treatments
Consultation notes
Uploaded medical reports
Prescription-related information (where applicable)
Follow-up consultation records

Users are requested not to provide unnecessary personal or medical information beyond what is reasonably required for the requested services.

6. Information Collected Through Social Media

Users may voluntarily contact Herbal Samrat International Co. through our official social media pages or messaging services.

Information received through such interactions may include:

Public profile information made available by the user
Messages
Comments
Reviews
Uploaded photographs
Videos
Customer enquiries
Product-related questions
Consultation requests

Such information will be processed in accordance with this Privacy Policy, subject to the privacy settings and policies of the relevant social media platform.

7. Information Collected Through Marketplaces

Where products are purchased through authorised marketplace stores such as Amazon, Flipkart, Shopsy, Meesho, or similar platforms, Herbal Samrat International Co. may receive certain information necessary to process or support the transaction, including:

Customer name
Order number
Product details
Delivery information
Customer enquiries
Return or replacement requests
Feedback relating to the order

The Company receives only the information made available through the applicable marketplace in accordance with its policies and applicable law.

8. Information Collected Automatically

When users access our website, certain technical information may be collected automatically through cookies or similar technologies, including:

IP address
Browser type
Device type
Operating system
Language settings
Pages visited
Time spent on the website
Referral sources
Website usage statistics

Such information is primarily used for security, website functionality, analytics, fraud prevention, and service improvement.

For additional information regarding cookies, please refer to our separate Cookie Policy.

9. Information You Choose to Provid

You may voluntarily provide additional information when you:

Fill out enquiry forms
Request customer support
Participate in promotional campaigns
Submit reviews or testimonials
Contact us by telephone or WhatsApp
Upload documents
Request consultation
Subscribe to updates
Communicate through any official Platform

You remain responsible for ensuring that the information you voluntarily provide is accurate, complete, and lawful to share.

10. Purpose of Collecting Information

Herbal Samrat International Co. collects and processes information only for legitimate business, customer service, wellness support, healthcare-related, security, and legal purposes.

Depending upon your interaction with our Platform, your information may be used to:

Create and manage customer accounts
Process and fulfil product orders
Verify customer identity where reasonably necessary
Arrange product delivery
Provide customer support
Respond to enquiries
Facilitate consultation services where available
Prepare or manage consultation records and prescriptions, where legally permissible
Improve products and services
Personalise customer experience
Maintain website functionality and security
Prevent fraud and misuse
Comply with legal and regulatory obligations
Resolve disputes
Maintain internal business records

Information will be processed only to the extent reasonably necessary for these purposes and in accordance with applicable law.

11. Lawful Processing of Information

Herbal Samrat International Co. processes personal information only where there is a lawful and legitimate basis to do so, including where:

You voluntarily provide the information.
Processing is reasonably necessary to fulfil your order or requested service.
Processing is necessary to respond to your enquiries.
Processing is necessary to comply with applicable legal obligations.
Processing is reasonably necessary to protect the legitimate interests of the Company, provided such interests do not override your rights under applicable law.

Where consent is required by law, we will seek such consent before processing your information.

12. How We Use Your Information

Your information may be used for purposes including:

Processing purchases and orders
Providing customer support
Managing consultations
Maintaining consultation history
Communicating with you regarding your orders or enquiries
Sending appointment reminders where applicable
Delivering prescriptions where legally permissible
Improving website functionality
Conducting quality assurance
Internal training
Business administration
Fraud prevention
Legal compliance

We do not use your information for purposes that are incompatible with this Privacy Policy unless permitted or required by applicable law.

13. Health & Consultation Information

Where you voluntarily share health-related information, Herbal Samrat International Co. may process such information for purposes including:

Understanding your reported concerns
Conducting consultation assessments
Determining product suitability
Providing wellness guidance
Preparing consultation records
Issuing prescriptions where legally permissible
Managing follow-up consultations
Responding to product-related health enquiries

Health information is handled with additional care due to its sensitive nature and access is restricted to authorised personnel and, where applicable, qualified healthcare professionals.

14. Marketing Communications

Herbal Samrat International Co. may send promotional or informational communications relating to:

Product launches
Educational content
Wellness awareness
Promotional offers
Discount campaigns
Company announcements
Service updates

Such communications may be sent through:

Email
SMS
WhatsApp Business
Telephone
Official social media platforms
Other authorised communication channels

Where required by applicable law, marketing communications will be sent only after obtaining the necessary consent.

Users may opt out of promotional communications at any time, although service-related communications may still be sent where necessary.

15. Fraud Prevention & Security

Information may be processed to:

Detect fraudulent activity
Verify customer identity where appropriate
Prevent unauthorised transactions
Protect customer accounts
Investigate suspicious activities
Maintain cybersecurity
Prevent misuse of consultation services
Protect the Company, its customers, and business operations

Where fraud or unlawful activity is reasonably suspected, the Company may retain and use relevant information as permitted by applicable law.

16. Sharing of Information

Herbal Samrat International Co. does not sell personal information to third parties.

Information may be shared only where reasonably necessary and in accordance with applicable law, including with:

Employees
Authorised customer support personnel
Healthcare professionals involved in consultation services
Logistics and delivery partners
Payment service providers
Information technology service providers
Professional advisers
Auditors
Government authorities where legally required
Courts or law enforcement agencies pursuant to lawful requests

All such disclosures are limited to the information reasonably necessary for the relevant purpose.

17. Third-Party Service Providers

The Company may engage trusted third-party service providers to assist with:

Website hosting
Cloud storage
Payment processing
SMS services
Email delivery
Customer support tools
Analytics
Cybersecurity
Logistics
Technical maintenance

Such service providers are expected to process information only for the services they provide to Herbal Samrat International Co. and in accordance with applicable contractual and legal obligations.

18. Marketplace Information

Where products are sold through authorised marketplaces, certain customer information may be shared with or received from the relevant marketplace to facilitate:

Order processing
Shipping
Customer support
Returns or replacements
Dispute resolution
Compliance with marketplace requirements

Marketplace operators process information according to their own privacy policies and applicable laws.

19. Healthcare Professionals

Where consultation services are provided, health-related information may be made available to qualified healthcare professionals engaged by or associated with Herbal Samrat International Co., solely to the extent reasonably necessary for:

Consultation
Prescription support where legally permissible
Follow-up assessment
Product suitability evaluation
Customer healthcare support

Such information is treated as confidential and handled in accordance with this Privacy Policy.

20. Legal & Regulatory Disclosure

The Company may disclose personal information where disclosure is reasonably necessary:

To comply with applicable law
To respond to lawful requests from competent authorities
To comply with court orders
To protect the legal rights, safety, or property of the Company or others
To investigate fraud, security incidents, or unlawful activities

Any disclosure shall be limited to what is reasonably necessary under the circumstances.

21. Business Transfers

If Herbal Samrat International Co. undergoes a merger, acquisition, restructuring, sale of assets, business reorganisation, or similar corporate transaction, customer information may be transferred as part of that transaction, subject to applicable law and appropriate confidentiality obligations.

Any successor entity receiving such information will be expected to protect it in a manner consistent with this Privacy Policy or as otherwise required by law.

22. Data Security

Herbal Samrat International Co. implements reasonable administrative, technical, organisational, and physical safeguards designed to protect personal information against unauthorised access, disclosure, alteration, misuse, accidental loss, or destruction.

Such measures may include:

Secure website technologies (including SSL encryption where applicable)
Access control mechanisms
Password-protected systems
Role-based access restrictions
Secure server environments
Regular software and security updates
Internal monitoring and security practices

While we strive to protect your information using commercially reasonable safeguards, no method of electronic transmission or storage can be guaranteed to be completely secure. Accordingly, users should also take reasonable precautions to protect their own devices, passwords, and personal information.

23. Data Retention

Herbal Samrat International Co. retains personal and consultation-related information only for as long as reasonably necessary to:

Provide requested products or services
Maintain business records
Respond to customer enquiries
Comply with legal, regulatory, tax, accounting, or contractual obligations
Resolve disputes
Protect the Company’s legal rights

When information is no longer required, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable law and internal retention practices.

24. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of information where legally permissible
Withdraw consent where processing is based on consent
Object to certain processing activities where permitted by law
Request reasonable clarification regarding the processing of your information

The exercise of these rights may be subject to legal, contractual, medical, or regulatory limitations.

25. Updating Your Information

Users are responsible for ensuring that the personal information they provide to Herbal Samrat International Co. remains accurate, complete, and up to date.

Where reasonably possible, users should promptly notify the Company of any changes to their:

Name
Contact details
Delivery address
Email address
Other relevant account information

The Company shall not be responsible for issues arising from inaccurate or outdated information provided by the user.

26. Withdrawal of Consent

Where personal information is processed based on your consent, you may withdraw such consent at any time by contacting Herbal Samrat International Co.

Withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal.

Please note that withdrawing consent may affect the Company’s ability to provide certain products, consultation services, or customer support.

27. Children’s Privacy

Herbal Samrat International Co.’s products and services are intended primarily for adults.

The Company does not knowingly collect personal information directly from children under the age permitted by applicable law without appropriate authorisation from a parent or legal guardian where required.

If we become aware that personal information has been collected in violation of applicable law, we will take reasonable steps to delete or otherwise handle such information in accordance with legal requirements.

28. International Data Transfers

At present, Herbal Samrat International Co. primarily operates within India.

If, in the future, personal information is transferred outside India in connection with business operations, cloud services, technology providers, or lawful business expansion, the Company will take reasonable steps to ensure that such transfers are conducted in accordance with applicable legal requirements and appropriate data protection measures.

29. Cookies & Similar Technologies

Our website may use cookies, pixels, web beacons, and similar technologies to:

Improve website functionality

Remember user preferences

Analyse website traffic

Enhance security

Measure performance

Improve user experience

Detailed information regarding the use of cookies is available in our separate Cookie Policy.

30. External Websites & Third-Party Platforms

Our Platform may contain links to third-party websites, payment gateways, marketplace platforms, social media services, or other external resources.

Herbal Samrat International Co. is not responsible for the privacy practices, content, security, or policies of such independent third-party services.

Users are encouraged to review the applicable privacy policies of those third parties before sharing personal information.

31. User Responsibilities

Users are responsible for:

Providing accurate information

Maintaining the confidentiality of account credentials

Protecting their own devices from unauthorised access

Informing the Company of any suspected unauthorised use of their account

Sharing only information that is relevant and lawful

Users should avoid sharing unnecessary confidential information through public comments or social media posts.

32. WhatsApp, Telephone & Social Media Communications

Where users communicate with Herbal Samrat International Co. through WhatsApp Business, telephone, email, or official social media accounts, such communications may be retained for purposes including:

Customer support

Consultation follow-up

Quality assurance

Staff training

Dispute resolution

Legal compliance

Fraud prevention

Users should avoid sending highly sensitive personal information through unsecured public communication channels unless specifically requested through an authorised process.

33. Data Accuracy

While Herbal Samrat International Co. makes reasonable efforts to maintain accurate records, the Company relies upon information voluntarily provided by users.

The Company shall not be responsible for decisions, delays, consultation outcomes, or service issues arising from inaccurate, incomplete, misleading, or outdated information provided by users.

Users are encouraged to promptly notify the Company if any information previously provided requires correction or updating.

34. Changes to this Privacy Policy

Herbal Samrat International Co. reserves the right to amend, revise, update, or replace this Privacy Policy at any time to reflect changes in:

Applicable laws or regulatory requirements

Business operations

Products or services

Technology

Security practices

Data processing activities

Customer support procedures

Other legitimate business requirements

Any revised version of this Privacy Policy will be published on the Company’s official Platform together with an updated “Last Updated” date.

Where required by applicable law, users will be provided with appropriate notice of material changes.

Your continued use of any official Platform after the updated Privacy Policy becomes effective constitutes your acceptance of the revised Privacy Policy, unless otherwise required by applicable law.

35. Compliance with Applicable Laws

Herbal Samrat International Co. is committed to handling personal information in accordance with applicable laws and regulations governing privacy, electronic communications, consumer protection, healthcare-related obligations, and e-commerce.

Nothing contained in this Privacy Policy is intended to limit any rights that users may have under applicable law, nor does it waive any legal obligations imposed upon the Company by applicable legislation.

36. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Republic of India.

Any issue relating to the collection, processing, storage, disclosure, or protection of personal information shall be subject to applicable Indian laws.

37. Jurisdiction

Subject to any mandatory legal provisions to the contrary, any dispute, claim, or proceeding arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of the competent courts located in Muzaffarnagar, Uttar Pradesh, India.

38. Severability

If any provision of this Privacy Policy is determined by a court or other competent authority to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions of this Privacy Policy shall continue in full force and effect.

39. Contact Information

If you have any questions, requests, concerns, or complaints regarding this Privacy Policy or the manner in which Herbal Samrat International Co. processes your personal information, you may contact us through the following official channels:

Herbal Samrat International Co.

Customer Support

Email: herbalsamrat@gmail.com

Phone: +91-7017086166

Website: www.herbalsamrat.com

The Company will make reasonable efforts to respond to genuine privacy-related enquiries within a reasonable time, subject to the nature and complexity of the request.

40. Final Acknowledgement & Consent

By accessing or using the official website, official social media pages, WhatsApp Business account, authorised marketplace stores, consultation services, customer support channels, or any other officially authorised Platform of Herbal Samrat International Co., you acknowledge and agree that:

You have carefully read and understood this Privacy Policy

You understand how your personal information may be collected, used, stored, processed, disclosed, and protected

You consent to the processing of your information as described in this Privacy Policy, where such consent is required by applicable law

You acknowledge that certain information may be necessary for the Company to provide products, consultation services, customer support, and other requested services

You understand that your continued use of the Company’s Platforms after any updates to this Privacy Policy constitutes acceptance of the revised version, subject to applicable law

If you do not agree with this Privacy Policy, you should discontinue the use of the Company’s Platforms and services.